Shipping policy
Shipping Policy
Welcome to Titan Chemistry! We’re committed to ensuring a smooth and efficient shipping experience for our customers. Please review our shipping policy below:
Processing Time
• Orders are processed within 1-3 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
We offer the following shipping options:
• Standard Shipping: Typically delivered within 3-7 business days.
• Expedited Shipping: Typically delivered within 2-4 business days.
Shipping rates are calculated at checkout based on your order’s weight, dimensions, and destination.
Free Shipping
We offer free standard shipping on orders over $125 with our choice of carrier. Free shipping excludes Hawaii, Alaska, and International Orders.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Use this number to monitor your shipment’s progress.
Missing or Damaged Items
We strive to ensure every order arrives complete and in perfect condition. If your order is incomplete or any items are damaged, please follow these steps:
1. Contact Us: Email us at support@titan-chemistry.com within 2 days of receiving your order.
2. Provide Details: Include your order number, a description of the issue, and photos of any damaged items (if applicable).
3. Resolution: We will investigate and either issue a replacement, refund, or store credit, depending on the situation.
Address Errors or Delivery Issues
• Please ensure your shipping address is correct when placing your order.
• Titan Chemistry is not responsible for delays or delivery failures due to incorrect or incomplete addresses.
If you experience delivery issues, contact us at support@titan-chemistry.com for assistance.
Lost Packages
If your package is marked as delivered but cannot be located:
• Check with neighbors or nearby areas where the package might have been left.
• Contact your local carrier for assistance.
• If the package is still missing, contact us at support@titan-chemistry.com for further support.
Questions?
If you have any questions about shipping or your order status, reach out to us at support@titan-chemistry.com
Thank you for choosing Titan Chemistry for your detailing needs!